Welcome to the Hall Maintenance Protection Program. By enrolling in our membership plan, you (the “Member”) agree to the following legally binding terms and conditions with Hall Maintenance (the “Company”). Please read this agreement completely.

1. Program Scope & Subscription Tiers

The Protection Program provides scheduled preventative maintenance and priority service access based on the specific subscription tier selected at enrollment.

Subscription Plan	Monthly Price	Service Fee / Copay	Core Coverage Includes
Basic Plan	$39.00 / month	$75.00 per visit	Annual safety inspection, baseline system checks, priority scheduling access. Covers small appliances, door hardware, and more. See Section 4 (“Coverage Details”) for explicit limitations.
Standard Plan	$79.00 / month	$60.00 per visit	Bi-annual preventative maintenance walkthroughs, minor electrical/plumbing troubleshooting checks, priority service scheduling. See Section 4 (“Coverage Details”) for explicit limitations.
Premium Plan	$149.00 / month	$55.00 per visit	Comprehensive seasonal maintenance inspections, proactive diagnostic testing, emergency call priority, and basic fix-it labor for covered systems. HVAC, Water Heater, roof repairs only. See Section 4 (“Coverage Details”) for explicit limitations.

• Services are limited strictly to the items explicitly listed in your selected plan tier.
• Materials, hardware, and replacement parts required for repairs are never included in the monthly membership subscription fee unless explicitly stated in writing.

2. Advanced Billing, Subscription Rules, and Down Payments

To activate your protection plan and schedule your initial maintenance visit, the following payment terms apply:

• Paid in Advance: This program is a recurring monthly subscription service. All subscription fees are billed and paid in advance of the service month. Your payment method will be charged automatically on the same day each month for the upcoming service period.
• Non-Payment: If an advanced monthly recurring payment fails, services will be immediately suspended. If the account is not brought current within 15 calendar days, the membership will be terminated, and any remaining balance for seasonal services already performed may become due immediately.

3. Out-of-Scope Work & Billing Rules

Any service request, labor, or emergency response that falls outside the defined limits of your selected subscription tier is considered “Out-of-Scope” work.

• Definition: Out-of-Scope work includes, but is not limited to: major structural repairs, full system or major appliance replacements, complex diagnostic work outside standard maintenance routines, and extensive masonry, masonry column rebuilds, plumbing main line cleanouts, or electrical system retrofitting.
• Billing Rules: All Out-of-Scope labor and materials will be billed at our standard contractor hourly rates, minus any member-exclusive discounts that may apply to your plan tier. A written estimate will be provided, and your explicit approval will be required before any Out-of-Scope work begins.

4. Clear Service Limitations & Explicit Exclusions

To ensure regulatory transparency, this program operates strictly as a preventative maintenance agreement and is not an insurance policy or home warranty plan. The limits of coverage are defined as follows:

• Appliance & Hardware Coverage Exclusions: Coverage under any tier is limited strictly to basic diagnostic testing and minor fastening. It completely excludes the cost of internal internal motors, compressors, control boards, finish matches, or internal component replacements.
• Roof and Exterior Structure Exclusions: Roof coverage is strictly limited to minor, localized shingle patching up to a maximum area of 100 square feet per calendar year. Complete deck replacements, structural truss remediation, ventilation overhaul, or leaks originating from direct, severe storm impacts or foundational shifting are entirely excluded.
• Systems Limit: Any system determined during a service window to be past its safe operational lifespan will be issued an Out-of-Scope replacement estimate. Maintenance cannot be safely continued on non-compliant, fundamentally broken, or hazardous equipment.

5. Annual Claims Limits & Right of Refusal

• Claim Limits: To preserve service quality for all program participants, a maximum cap of 5 active service claims or maintenance callouts is permitted per member property per calendar year.
• Right of Refusal: Hall Maintenance operates strictly as a maintenance service provider and not as an insurance provider. The Company/Contractor reserves the absolute right to refuse to cover, diagnose, or execute any repair request at any time, for any reason, including but not limited to safety hazards, structural integrity concerns, or pre-existing system non-compliance.

6. Home Inspection Requirement

A comprehensive physical Home Inspection will be required to document existing configurations, check for necessary structural or equipment repairs, and catalog pre-existing issues prior to final plan activation. If said inspection is not successfully completed or is denied by the owner, the entire protection plan coverage shall be deemed completely void, and advanced premiums will be refunded minus the standard trip assessment costs.

7. Scheduling & Property Access

To ensure your property gets the full value of the plan, timely maintenance is a team effort.

• Scheduling: The Company will contact you to schedule your programmed maintenance visits. We ask that you respond within 5 business days to secure your preferred slot.
• Access: The Member must provide safe, unobstructed access to the property, utilities, and relevant systems (HVAC, plumbing, electrical panels, etc.) during scheduled service windows.
• Missed Appointments: If our technicians arrive and cannot access the property, or if an appointment is canceled with less than 24 hours’ notice, a standard trip fee may apply, or that scheduled visit may be forfeited.

8. Cancellations, Term Changes & Automatic Renewal Transparency

This agreement strictly complies with the Ohio Consumer Sales Practices Act (CSPA) and regional automatic billing requirements:

• Initial Commitment Period: Memberships are structured as an un-cancelable annual agreement for the first 12 months to properly cover cross-seasonal maintenance costs.
• Automatic Renewal: UPON THE EXPIRATION OF THE INITIAL 12-MONTH COMMITMENT, THIS AGREEMENT WILL AUTOMATICALLY RENEW ON A MONTH-TO-MONTH BASIS AT THE FIXED STANDARD RATE THEN IN EFFECT, UNLESS THE MEMBER PROVIDES EXPRESS WRITTEN NOTICE OF NON-RENEWAL TO THE COMPANY AT LEAST 30 DAYS PRIOR TO THE EXPIRATION OF THE INITIAL TERM.
• Cancellation Policy: Early cancellations requested prior to the completion of the 12-month mark may be subject to an early termination fee equivalent to the total fair-market value of any seasonal maintenance or inspection services already rendered that exceed the cumulative sum of monthly fees paid to date.
• Company Termination: The Company reserves the right to terminate or modify protection plans with 30 days’ written notice to the Member.

9. Formal Consumer Cancellation Rights (The “Cooling-Off” Rule)

10. Worker’s Compensation & Liability Disclosures

• Insurance Protection: Hall Maintenance covenants and guarantees that it carries and maintains active, fully compliant Statutory Worker’s Compensation Insurance for all field employees, alongside Comprehensive Commercial General Liability coverage.
• Site Safety Requirements: The Member is legally responsible for ensuring a clear, safe, and secure working environment. All household pets and domestic animals must be securely locked and separated from the service area for the entire duration of the technician’s visit. Technicians reserve the right to suspend operations immediately if aggressive animals, biohazards, or dangerous structural conditions are encountered.

11. Limitations of Liability & Warranty

• Pre-Existing Conditions: The Protection Program is a maintenance service designed to prolong system life and catch issues early—it is not an insurance policy. The Company is not responsible for repairing pre-existing damage, structural failures, or system breakdowns that occur due to ordinary wear and tear or manufacturing defects.
• Liability Cap: Hall Maintenance will perform all services in a professional, workmanlike manner. The Company’s maximum liability for any claims, property damage, or omissions arising from services provided under this agreement is strictly limited to the total cumulative dollar amount paid by the Member into the program over the preceding 12 months.

12. Governing Law & Jurisdiction Clause

This contract, its performance, and any disputes arising directly or indirectly from its terms shall be governed by, construed, and enforced exclusively in accordance with the laws of the **State of Ohio**, without regard to conflict of law principles. Both parties explicitly covenant and agree that exclusive venue and jurisdiction for any legal action, suit, or claim shall reside solely within the Court of Common Pleas for **Stark County, Ohio** (or the municipal court having direct local jurisdiction over the Company’s primary office location).

13. Recurring Payment Authorization

14. Contact, Enquiries, & Local Licensing Display

If you have any questions regarding your protection plan, need to update your billing information, or want to schedule a service, please reach out directly:

15. Execution of Agreement